Policies

At Pop & Petal Events, we specialize in creating stress-free celebrations that leave a lasting impression. Whether it is a luxe balloon installation, floral arrangement, or full event setup, these policies are designed to ensure a smooth experience from start to finish.

CUSTOM BALLOON DESIGN & INSTALLATIONS

Booking
To ensure availability, we recommend booking your custom balloon design or installation at least 1–2 months in advance—the more notice, the better! We will always do our best to accommodate last-minute requests when possible.

Initial Response
Once we receive your Pop & Petal Starter Form, we will schedule a phone call to discuss your event details, including your vision, budget, and timing. After this conversation, you will receive an estimated price range for the décor and any applicable installation fees.

Security Deposit
To secure your event date and time, a $75 deposit is required following our initial call and your verbal commitment. Even if we have not finalized your design, the deposit will be applied to your final amount due.

Design Process
After the deposit is received, you will receive a formal quote and a full design mock-up. This will reflect your custom design and may include:

Backdrop shape, color, and font
Framework and props
Balloon color palette, accents, and mylar numbers

Payment Schedule
Once the work order is approved:

A 50% payment of the remaining balance is due
Final payment is required 7 days prior to your event date

Cancellations & Rescheduling
All deposits are non-refundable, as we reserve inventory and schedule staffing specifically for your event.

One date change is permitted with at least 14 days’ notice
All reschedule requests must be submitted via email to popandpetalevents@gmail.com
The new event must take place within 6 months of the original date
At least 3 weeks’ notice is required for rescheduled dates
Rescheduling within 2 weeks of major holidays are not guaranteed, but we will do our best to accommodate.
For full delivery, setup, and pickup policies, please see our Delivery, Installation & Pickup section.

DONE FOR YOU PRODUCTS

Whether it is a petite balloon column, a grab-and-go garland, or a floral accent piece, our Done For You (DFY) products are designed to make celebrating easy.

Booking
We recommend placing your order at least 1–2 weeks in advance—the more notice, the better! We will always do our best to accommodate last-minute requests.

Initial Response
After receiving your Pop & Petal Starter Form, we will schedule a quick call to review your event details, including vision, budget, and timing. You will then receive a quote with price and any applicable delivery or installation fees.

Security Deposit
A deposit of 35% of your total order is required to confirm your booking.

Design & Final Quote
After your deposit, you will receive a formal quote confirming product(s) and pickup/delivery details.

Payment Schedule
Final payment is due 3 days prior to pickup or delivery.

Planning to grab and go? We have got you covered—but let us make sure it fits!

4ft–6ft Garlands: Most standard 4-door sedans will do the trick.
7ft+ Garlands: You will need an SUV, hatchback, or vehicle with fold-flat seats for a smooth ride.

Tip: Clear out your trunk and back seat ahead of time for a stress-free pick-up!
Transport Disclaimer: Please drive with care—Pop & Petal is not responsible for items once they leave our location.

Cancellations & Rescheduling
Deposits are non-refundable.

One date change is allowed with at least 14 days’ notice
Requests must be emailed to popandpetalevents@gmail.com
Rescheduled events must occur within 6 months
At least 3 weeks’ notice required
If rescheduled within 2 weeks of a major holiday, we will do our best to accommodate, but availability is not guaranteed

Delivery Window Requests
Specific delivery window requests or other special delivery accommodations may incur additional charges. Just reach out and we will provide a fair quote.

For full delivery, setup, and pickup policies, please see our Delivery, Installation & Pickup section.

FLORALS

From heartfelt coffee grams to stunning wedding arrangements, our florals are delivered fresh and on time.

Booking
We recommend ordering flowers at least 1–2 weeks ahead. The earlier, the better!

Security Deposit
A 35% deposit secures your floral order.

Payment Schedule
Final payment is due 3 days before delivery.

Cancellations & Rescheduling
Deposits are non-refundable.

One date change is allowed with at least 14 days’ notice
Requests must be emailed to popandpetalevents@gmail.com
Rescheduled events must occur within 6 months
At least 3 weeks’ notice required
If rescheduled within 2 weeks of a major holiday, we will do our best to accommodate, but availability is not guaranteed

Delivery Window Requests

Specific delivery window requests or other special delivery accommodations may incur additional charges. Just reach out and we will provide a fair quote.

For full delivery, setup, and pickup policies, please see our Delivery, Installation & Pickup section.

RENTAL ITEMS

From backdrops to statement props, our rental collection elevates your event effortlessly.

Booking
Reserve rental items at least 2–4 weeks in advance for best availability.

Security Deposit

A refundable deposit of 25% of the total rental cost is required to secure your rental items and reserve the event date.

Rental Agreement & Payment

Once your deposit is received and your rental order confirmed, we will send a rental agreement along with an invoice.

A payment of 50% of the total rental cost is required to lock in and reserve products and reserve the event date.
The remaining balance is due 5 days before the event date or may be paid in cash upon pickup if preapproved by the company.
Separate invoices will be issued for any additional Pop & Petal services (e.g., balloons or florals).

Pick-Up & Return Policy

Rentals must be picked up and returned during the following windows unless otherwise arranged:

Monday–Friday: 8:00 AM–12:00 PM or 3:00 PM–5:00 PM
Saturday: 7:00 AM–9:00 AM
Sunday: Closed

Rentals must be returned within 48 hours of pick-up with the following exception:

Rentals picked up on Friday must be returned by the following Monday.

Late Returns

Late returns incur a $50/day fee or 15% of your total rental, whichever is greater.

Rental Care & Condition

· Rentals must be returned to clean, undamaged conditions and in the same state they were received.

· Clients are responsible for all rental items from the time of pickup or delivery until they are returned.

· Any loss, theft, damage, or excessive wear will result in additional fees, up to the full replacement cost.

· Returns must be scheduled with a Pop & Petal team member for inspection.

· Items will be inspected upon return. Any issues will be documented and invoiced accordingly.

Cancellations & Rescheduling

Deposits are non-refundable.
One date change is allowed if cancellation notice is provided 14 days prior to event date and formal notice is sent via email to popandpetalevents@gmail.com.
The new date must fall within 6 months of the original date for credit to be applied.
We require a minimum of 3 weeks' notice for the rescheduled event date.
Rescheduling around major holidays are not guaranteed, but we will do our best to accommodate.

Responsibility & Liability

The client is fully responsible for rental items from the time of pickup and/or delivery drop to Pop & Petal location.
Pop & Petal is not liable for any injury, loss, or damage caused by the use of rental items.
Items must not be left unattended in unsecured or exposed outdoor locations.

DELIVERY, INSTALLATION & PICKUP

At Pop & Petal Events, we bring the party to you—balloons, florals, rentals, and all! Our delivery fees are based on distance, timing, and the complexity of your setup to ensure a flawless experience.

Delivery Fees

Category	Balloon/Flower Delivery Items 0-9 miles from zip 19020 (Door front drop off)	Balloon/Flower Delivery Items 10+ miles from zip 19020 (Door front drop off)	Balloon/Flower Installations/Set-up Fees (Price based off Time/Quantity/Distance)
Balloons
Birthday Bundles	$12.50	$12.50 + $1 each add’l mile	Price based off time/quantity/distance
Done For You Garlands	$12.50	$12.50 + $1 each add’l mile	Price based off time/quantity/distance
Columns	Pricing based on quantity/distance	Pricing based on quantity/distance	Price based off time/quantity/distance
Centerpieces	Pricing based on quantity/distance	Pricing based on quantity/distance	Price based off time/quantity/distance
Florals
Coffee Gram	$10	$10 + $1 each add’l mile	N/A
Special Occasion Florals	$10	$10 + $1 each add’l mile	N/A
Prom Florals	$10	$10 + $1 each add’l mile	N/A
Wedding	$10 (Floral Arrangement)	$10 + $1 each add’l mile	Price based off time/quantity/distance
Sympathy Florals	$10 (Sympathy Garden Basket)	$10 + $1 each add’l mile	Price based off time/quantity/distance
Same Day Delivery
Balloons (DFY) & Floral Arrangements (only)	Price based on quantity	Price based on quantity	Price based off time/quantity/distance
Rentals
Custom Foam Backdrops	Price based on quantity/distance	Price based on quantity/distance	Price based off time/quantity/distance
Wooden Backdrops	Price based on quantity/distance	Price based on quantity/distance	Price based off time/quantity/distance
Vintage Doors	Price based on quantity/distance	Price based on quantity/distance	Price based off time/quantity/distance
High Top Tables/Linens	Price based on quantity/distance	Price based on quantity/distance	Price based off time/quantity/distance

Additional Notes

Need something fast? Contact us and we will do our best to accommodate last-minute requests.
Outside our delivery radius? We will provide a custom quote.
Early morning, late night, or holiday setups may incur additional fees to cover extra staffing and coordination.

Pickup & Breakdown

For rentals or large installations requiring pickup or breakdown, we provide a custom quote based on timing and coordination.

Timing & Recipient Responsibilities

Deliveries are scheduled based on availability and your event time.
You will receive a delivery window once your order is finalized, with updates for any delays caused by weather or traffic.
Someone must be present to accept delivery; redelivery fees apply if no one is available at the scheduled time.

Planning Tip: Share your event address, start time, and rental details at booking for the most accurate delivery quote and smooth coordination.

Installation Details

For large balloon installations, our team arrives at a pre-arranged time confirmed during order finalization.
Please ensure venue access, including any codes or permissions needed.
Outdoor setups are weather dependent; we are not liable for damage caused by wind, rain, or heat. We will collaborate with you on alternative plans if needed.